Company Profile
Why Hispeed
Laser?
1.Factory
(1)We are
Factory to make laser machines with years of
experience.
(2)We are a
reliable and experienced supplier. Our machine quality
are assurable.
(3)CE and FDA
certificate .
2.Warranty &
After-Sale Service
(1) All the
machines will be fully tested before shipment and free
training for operator.
(2) The whole
machine guarantee for 2 Years(some
models)
(3) 24 hours'
technical Support--Email, Telephone,Video Chat Or Romote
assistance.
(4)
User-friendly English Manuals for the Introduction of our
Software/Machine and
CD (Guiding
Videos) for Sotware's installing/Operation
and
Machine'Using/Maintaining.
3.Easy to use
and safety
(1)CD, Video,
User Manual to guide you how to install, operate,
maintain machine
step by
step.
(2)limit switch
for safe processing.Emergency stop-turn off machine
immediately
After Service
Policy
Training & Technical
Support
1.Machine
manual and Operation video will be provided with
machine.
2.Software manual will be provided in softcopy.
3.Initial parameters in the software will be setup so the
machine is "ready to use".
4.Online technical support requests will be reponsed
within 1 hours during working time,we will guide you by
email ,telephone or video chat.
5.Actually this laser marking machine is quite simple on
operation,most of our users can start to use the machine
and learn well by themselves in short time.
6.Engineer onsite technical support is available,visa
,air tickets,accommodation and local transportation fee
will be on client's side.(Appointment needed
)
Packaging & Shipping
FAQ
Q1: What's the warranty?
A1: Two years for
laser source, one year for other parts, change or repair
the broken parts during warranty, our
FAE will teach you
how to remove the broken parts by video.
Warranty excluding
man-made damage.
We are real
warranty based series number on the machine, not false or
empty promises, any too long time
warranty
is unreliable, ourt
warrannty is effective and enforceable.
Q2: What's the package?
A2: We have 3
layers package. For the outside, we adopt wood craft
case.
In the middle, the
machine is covered by foam, to protect the machine from
shaking. For the inside layer,
the machine is
covered by thickening plastic
Bag for
waterproof.
Q3: How to install and run the
machine?
A3: You will get
details in user manual, you only need install the column
with laser path and put on monitor of
computer.
You will get a CD
of orginal marking software and online video about basic
operation.
You also will get a
software operation manual and you can be a laser marking
master after reading and practics.
You can send your
questions to our online after-serive 24
hours.
Q4: How can I know the machine is what exactly I
need?
A4: Please send us
your material photo, marking speed demand, marking size
demand and so on,
you will get a
promptly help from us.
Q5: Can you give a discount?
A5: No, because
quality can't be discounted, but you can choose simple
basic version for your application, please contact our
sales to know more.
Q6: How you can keep your
quality.
A6: Strict
production process with four times checking from metal
parts, optical components, installing specification to
whole machines' 12 hours burning.
Meet CE, FDA, and
IEC standards, you will get a unquestionably reliable
machine from Hispeed Laser! Your every peny is
deserve.