Q1: How can I get the best machine for
me?
You can tell us your working material, detail work
by picture or vedio so that we can judge whether
our machine can meet your need or not. Then we can
give you the best model depends on our years of
experience.
Q2: This is the first time I use this kind of
machine, is it easy to operate?
We will send you manual and guide vedio in
English, it can teach you how to operate the
machine. If you still can not learn how to use
it, we can talk by phone, video call ,email or
other contact ways.
Q3: If the machine has problem in my place,
how could I do?
We could send free parts to you in warranty
period if machines have any problem under "normal
use", and we provide engineers available to
service machinery overseas.
Q4: This model is not suitable for me, do you
have more models available?
Yes, we can supply many models. such as
advertising cnc router, metal cnc router, wood
cnc router, stone cnc router and so on.
Replacement of some part based on your need. The
above are most popular. If it can not meet your
requirement, then tell us. We have the ability to
make specially according your requirement.
Q5: What's the guarantee, in case the machine
breaks down?
The machine has 2 years guarantee. If it breaks
down, generally speaking, our technician will
figure out what the problem may be, according to
client s feedback. Parts except for consumable
parts will be replaced for free if the problems
are caused by quality fault.
Q6: How about the documents after
shipment?
After shipment, we ll send all original documents
to you by DHL, including Packing List, Commercial
Invoice, B/L, and other
certificates as required by clients.
Q7: How long is the delivery time?
For standard machines, it would be 7-10 days; For
non-standard machines and customized machines
according to client s specific requirements, it
would be 15 to 30 days.
Q8:How's the payment?
We provide L/C, D/A, D/P, T/T, Western Union,
MoneyGram, Paypal payments for offline orders and
online orders
Q9: Do You Arrange Shipment For The
Machines?
Yes, dear esteemed customers, for FOB or CIF
price, we will arrange shipment for you. For EXW
price, clients need to arrange shipment by
themselves or their agents.
Q10: How is the packing?
Water-proof plastic film package with foam
protection in each corner Solid Seaworthy Wood
Box Package with Steel Belt
Save space as much as possible for container
loading,