FAQ
SHOW
Q1: Are you trading company or
manufacturer?
Q2:How long is your
delivery time?
A:Generally
it is 5-7 working day if the goods are in
stock, or it is 20-30 days if goods are
not in stock. It is according to the
ordered quantity.
Q3: With the product
certification does your factory have? And the
certifications for which country?
A:
We have ACS certification for France, EN817 AND
EN1111 for European countries, and Warter
Mark for Oceanian countries.
Q4: Does your factory
have the design and development capabilities,
we need the customized products.
A:
The staffs in our R&D department are well
experienced in faucet industry, with
more than 10 years experience. We
can make customized products especially for
you.
Q5: What is your terms
of payment?
A: 30% TT in
advance, balance before shipments. If you have
another questions, please feel free
to contact us.
Q6. What is your terms of
packing?
A: Generally, we pack our goods in neutral white
boxes and brown cartons. If you have legally
registered patent , we can pack the goods in your
branded boxes after getting your authorization
letters.
Q7. What is your
terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q8. How about your
delivery time?
A: Generally, it will take 30 to 60 days after
receiving your advance payment. The specific
delivery time depends on the items and the
quantity of your order.
Q9. What is your sample
policy?
A: We can supply the sample if we have ready
parts in stock, but the customers have to pay the
sample cost and the courier cost.
Q10. Do you test all
your goods before delivery?
A: Yes, we have 100% test before delivery
Q11: How do you make
our business long-term and good
relationship?
A: 1. We keep good quality and competitive price
to ensure our customers benefit.
2. We respect every customer as our friend
and we sincerely do business and make
friends with them,no matter where they come from.