Ready Philodendron Melanochrysum

Product Details

Silakan baca Info Toko kami dan Syarat & Ketentuan kami sebelum Anda memesan. Info toko & Syarat Ketentuan kami adalah dasar kesepakatan transaksi untuk masing-masing pihak (Pembeli & Penjual).

Foto-foto hanya sebagai refrensi. Anda akan mendapatkan tanaman acak. Ukuran dan bentuk mirip dengan foto.

Kami memberikan sertifikat Phytosanitary Gratis untuk memenuhi peraturan hukum pengiriman tanaman internasional.

Setelah menerima pesanan, kami akan menerapkan izin ekspor. Setelah izin ekspor keluar, kami harus menerapkan sertifikat phytosanitary. Pengiriman akan dilakukan setelah sertifikat phytosanitary dirilis. Waktu pengerjaan berkisar antara 1-2 minggu.

Kami menggunakan DHL Express. Ini adalah pengiriman tercepat yang kami mampu. Biasanya ke Amerika Serikat membutuhkan waktu 5 - 7 hari & Pengiriman di luar AS 5-10 hari.

Syarat & Ketentuan :

1. Istilah Umum

1.1. By purchasing plant overseas, customer must aware that plant might not be in its best condition when it arrives due to long transportation process and plant state (with or without root). It will take some times (c. 14 days) to recover.

1.2. It is with best assumption that customer has the knowledge and experience to take care of the plants.

1.3. It is customer’s responsibility to understand whether the plants are forbidden or not in their country and understand the import requirement in their country as well.

1.4. Customer shall inform us the phone number and email address for DHL/any shipment provider information. Many failure of delivery caused by Customer Uncontactable. DHL Express requires acceptance signature on delivery.

1.5 Customer shall send the import permit to us as attachment while applying phytosanitary certificate (if it’s required by destination country).

1.5. We don’t accept cancellation order after 2 days order received.

1.6. We don’t accept return or exchange plant after shipment.

2. Export Process

2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address will be a reference for all Export Documents.

2.2. We don’t accept any request declared shipment as Non Plant or other illegal action.

2.3. Please note that some countries require Import Permit or other document. It is customer obligation to provide the required Import Permit based on the destination country.

For example (please kindly check to the updated regulation before purchase especially during the pandemic):

a. Customer from Canada is required to provide Import Permit.

b. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic Application for Certificates) from The Horticultural Marketing Inspectorate Government of United Kingdom.

c. Customer from USA shall provide import permit if being required by US Department of Agriculture (USDA).

2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. It usually takes 5 - 7 working days.

2.5 After export permit released, we have to apply the phytosanitary certificate as mandatory document prior international plants shipment.

3. Custom & Shipping Process

3.1. Plants are carefully sanitized then covered into plastic with sterilized moist moss. Plants are rolled up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as secondary packaging (For winter time, we also use aluminum foil bubble as thermal insulation to maintain the temperature during shipment).

3.2. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already passed the quarantine inspection and meet customer’s country requirements.

3.3. We will provide shipment tracking number at Etsy System.

3.4. Customer shall understand, shipping duration is depend on the Custom Clearance process (including inspection and quarantine if required by your country authority). In term of delay, Customer shall contact DHL/shipment provider contact center/ local call center.

3.5. Kami tidak bertanggung jawab atas kehilangan, kerusakan, kematian, atau cedera yang timbul secara langsung atau tidak langsung dari proses apa pun yang disebabkan oleh kebiasaan atau proses pengiriman (penanganan, perawatan, dan lamanya waktu pelepasan). Kami tidak bertanggung jawab atas keterlambatan pengiriman karena proses custom clearance (ditahan oleh custom untuk pemeriksaan lebih lanjut jika diperlukan). Pelanggan setuju untuk tidak meminta pengembalian dana atau penggantian tanaman atau kompensasi lain jika hal itu terjadi.

3.6. Izin kepabeanan, bea masuk & pajak (jika diperlukan) adalah tanggung jawab pelanggan.

3.7. Kami tidak akan bertanggung jawab atas kualitas pengiriman.

3.8. Kami tidak menerima paket pengembalian dengan alasan apapun. Pabrik akan dimusnahkan oleh Bea Cukai Indonesia saat kembali ke Indonesia.

Dengan melakukan pemesanan berarti customer menyetujui SYARAT & KETENTUAN toko kami.