High-grade solid strand bamboo floors with certification

Q1. Can I have a sample order for floorings?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 2-3 weeks for order quantity more than 1 container

Q3. Do you have any MOQ limit for floorings order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by sea, and  DHL, UPS, FedEx or TNT are used for samples shipment. It usually takes 3-5 days or 35 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for floorings?

A: Firstly let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for the formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on flooring product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in a strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send replacements with a new order for a small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
including re-call according to a real situation.