Q1. I don't know how can place my total order,
can you help me?
A: Yes. You just let us know your request and some
detials. Then we can provide a whole solutions for
you, that include suggestion of order, Positioned,
design sketch and quotation ....etc.
Q2. Can you provide the OEM/ODM service?
A: Yes. We are welcome OEM/ODM oder, we have 15
years manufacture experience, and looking forward
to establish cooperation with traders.
Q3. For the customs order, can I just pay a
deposit. Then you can start manufacture?
A: Yes, we accept 30% deposit first, then 70%
before shippment.
Q4. How about your delivery time?
A: Generally. Most of our products we have stock in
warehouse. We can delivery within 2 days after
payment.
Q5. Are you are factory? And what's your
guarantee for light?
A: Yes, we are a 15 years manufacturer. For the
halogen lamp, we guarantee 1 month. For the LED
light, we guarantee 1 year. For the mather board
guarantee and other accessories 5 years.
Q6. What is your return policy?
A: Any light we will be test 48 hours in our
workshop. We ensure any light is perfect when you
delivery. But if you find any light is breakdown,
we will be bear return cost to refund or send a new
light to you.
Q7. If we don't know how can install and use
stage light, can you help us?
A: Sure, we will provide technical support and
teaching controller service. Also, If you need site
instruction, we will arrange
our engineer go to your country to help you solve
the whole stage light project.
Q8: How do you make our business long-term and good
relationship?
A:Sales is not finshed. It's just begin of
cooperation, For the stage light equipment, the
after sale service is most imporant.
From your order placed, that would mean you will be
enjoy our lifelong service. For the traders, we
will be provide Priority order process
service.