3. What is the after-sale service?
(1): to ensure that there is no problem with the
quality and quantity, we will strictly check the
quantity and quality of
the products before shipment to ensure that there
is no problem with the quantity and quality. (If
there is a problem with the quantity and quality,
we will give corresponding compensation),
(2): the goods are safely delivered to the
place designated by the customer. If the goods
are lost in the middle, we will compensate or
reissue them accordingly.
(3): In addition to quality assurance, we
will also do well during pre-sale, in-sale and
after-sale services, promptly reply and help
customers solve problems and confusions, and
establish a benign long-term win-win
partnership.
We have always believed that the
foundation of long-term cooperation is: QUALITY
and SERVICE.
4.How about sample policy?
Free samples will be sent if we have that in
stock .we will charge low sample fee first for
custom products which means we don`t have stock
and according to customer request to custom, ,
when you make order next time we will refound
sample fee.
5. Which shipping way is available and how to
track?
By express (DHL, FEDEX, EMS,UPS, )by Trian, bY
Sea, by Air, Door to Door Service. DDP, DAP
Service is available. Safe delivery to home .
When the goods are sent out, we will update the
logistics information to the customer in time,
check the logistics situation and update it to
the customer in time, to ensure that the goods
arrive at the customers hands safely and on time
to you.
6. Which payment way is workable?
trade assurance, PayPal, Western Union,
MoneyGram, Bank Transfer (30%deposit, 70%balance
workable),ect.
7. Can I make my own logo, private label and
what is MOQ?
we have more than Hundreds of different Makeup
Brush products in stock, we can help you print
logo with small quantity, even 1 set can help you
print logo for sample, for the full custom
products (make your own unique makeup brushes) .
MOQ is 1 pcs. we can also help you free design
logo, package and products(you can tell us your
ideas). Before we produce we will send logo or
products effect to customer confirm, If the
customer is not satisfied with the design, we
will always help the customer to modify it until
they are satisfied.
8. Where is your main market?
Our customers come from more than 100 countries
around the world, the main markets are Europe and
the United States, Southeast Asian countries,
Middle East countries, Australia, Brazil in South
America, Argentina, Chile, South Africa, Nigeria,
Somalia in Africa.
9. Who are your main customer groups?
Our clients are mainly local wholesalers, brand
owners (helping them design their own brands),
small and medium retailers
(self-built websites, Amazon sellers, Wish, ebay,
etc.), makeup artists, makeup teachers. We
provide one-stop service, helping them solve many
problems for small and medium sellers, design
logo and packaging for free, we can also provide
professional photos and videos for free, provide
free barcodes on each item, and provide
professional packing lists, one stop
service.