Tradewheel Fair Usage Policy

At Tradewheel, we are committed to providing a professional, reliable, and secure platform where global buyers and sellers can connect efficiently and ethically. To maintain the quality and integrity of our services, all users must adhere to this Fair Usage Policy (FUP) in addition to our Content Policy, Terms of Use, and Membership Agreements.

1. Purpose of the Fair Usage Policy

This policy is designed to:

• Prevent abuse of Tradewheel’s messaging and buyer database features
• Ensure equitable access to platform resources for all users
• Protect the user experience by deterring spam, misuse, and unsolicited messaging

2. Scope of Application

This Fair Usage Policy applies to all Tradewheel members, including but not limited to:

• Free and Premium sellers
• Agents using the platform to reach potential buyers
• Any user accessing contact information, message center, or leads

3. Acceptable Use of Buyer Database and Messaging Tools

We provide unlimited access to qualified buyer inquiries, product requests, and messaging tools. However, this access is granted under the following fair and responsible usage conditions:

✅ Allowed Behavior:

• Sending relevant and personalized messages to buyers based on their inquiries
• Following up within a reasonable time frame (1–2 follow-ups max)
• Ensuring that product offers are aligned with buyer interests
• Respecting buyer preferences, especially opt-outs

4. Prohibited Behavior (Violations)

❌ Spamming Buyers:

• Sending bulk or identical messages to a large number of buyers
• Sending irrelevant or misleading product offers
• Using Tradewheel contact information to spam buyers via off-platform channels (e.g., WhatsApp, email, SMS)

❌ Misuse of Buyer Data:

• Downloading or scraping buyer data for third-party marketing
• Sharing buyer contact details externally without consent
• Automating messages using bots or unauthorized tools

❌ Deceptive or Aggressive Messaging:

• Pretending to be Tradewheel staff or misrepresenting your company
• Pressuring buyers with persistent or threatening language
• Offering prohibited items, counterfeit goods, or violating trademarks

5. Enforcement & Penalties

Violations of this Fair Usage Policy can result in warning from Tradewheel’s compliance team or suspension/termination of Tradewheel services based on the severity of the violation.

6. Reporting Abuse

If you believe another user is violating this policy or misusing the platform, please report the activity to:

Email: [email protected]

7. Right to Review and Modify

Tradewheel reserves the right to:

• Monitor user behavior to enforce this Fair Usage Policy
• Temporarily or permanently limit access to messaging/database features
• Modify this policy at any time without prior notice

*Buyer information is protected. In compliance with GDPR, CCPA, and local data protection laws, we do not display buyer phone numbers, emails, or company names. Please use the platform messaging system to contact buyers securely.