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Presale Service

We assist customers in well understanding the product information like features, functions and applications and so on. As for the detailed procuring information or drawings, our professionals will first conduct a careful examination and then recommend the most suitable machines or devise proper schemes for customers. 

Service during the Sale

1. We are manned with professional salesmen and technicians to provide the information, technical support and the optimal solutions with high cost performance.

2. Based on the specific requirements of customers and the lead time, we will formulate a rigorous operation process. Through the close cooperation of Commodity Department, Sales Department, Technical Department and the Ocean Shipping Department, we are devoted to timely supplying customers with superior machines.

3. Generally, certain quantity of quick-wear parts will be delivered with the goods. The delivery deadline depends on the specific order, which is usually within 1 to 3 months.

After-Sale Service

1. One year warranty is provided.

2. Customers can send photos or samples for our confirmation once the parts are damaged within the one year warranty. If the parts are not damaged by misoperation, we will reply to customers within 48 hours and provide free parts for replacement. Besides, for the parts out of commission and beyond the

warranty, we only charge for the basic costs of parts.

3. We regularly follow up the service condition of products, and timely analyze and copy with the feedbacks. As for the disputes, we will figure out effective actions to reach mutual satisfaction.