1.Are you the manufacturing or trading
company?
Real manufacturing company, started from
2001, nearly 20 years. With 2 sales teams
for foreign trading business, started from 2008,
more than 10 years experiences.
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2.Do you have a dedicated R & D
team? Can
you design a
product for us?
We have a dedicated technical team
responsible for research and development. But
most of titanium
equipments are customized according to client's
drawing.
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3.Can you provide samples? Is there a
charge?
Samples can be provided for a fee.
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4.What is your payment method?
We can accept T / T, LC, trade assurance
order from .com. Samples are 100% prepaid. Orders
for mass production are below 1000 USD, 100%
prepaid, above 1000 USD, 30% prepaid, and 70%
paid before delivery.
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5.How long is your delivery time?
Inventory
samples: within 3 working days Products for bulk
orders: 25-30 days under normal
circumstances.
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6.After-sales products, how to deal with
problems?
Based on our statistics for each year, the
probability of problems with titanium products is
around 0.8%. There are two main reasons for the
problem:
1) Among the products that have problems,
93% are misplaced in pre-sales communication, and
the product that the customer needs is not really
clear.
2) 5% is an unexpected situation and the
extension of the construction period.
3) 2% is the problem of transportation and
packaging. During long-distance transportation,
the packaging is damaged and the surface is
damaged.
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7.What is your company's response to the
product in question?
1) Verify and blame for pre-sales
communication issues. Compensation is handled
according to the proportion of liability.
2)We are 100% responsible for problems
caused by damaged packaging during
transportation.