Q1: I know nothing about this machine, what
type of machine should I choose?
A: We will help you choose the suitable machine and
share you the solution; you can share us your
material,thickness,cutting area,we will recommend
suitable machine for you.
So,Please tell us what you need!!
1.What is your working size?
2.What material do you need to cut?
3. What is the thickness and size of each
materials?
4.What is your business industry? signage or art
craft works or what else ? requirement .
Q2: When I got this machine, but I don’t know how
to use it. What should I do?
A: We will send operation video and manual for the
machine. Our engineer will do training online. If
needed, you can send the operator to our factory
for training.
Q3:What about commissioning service ?
A: We can offer commissioning service , the buyer
need to afford plane tickets.
Q4: If some problems happen to this machine, what
should I do?
A: We provide two years machine warranty. During
the two-year warranty, in case any problem for the
machine, we will provide the parts free of charge
(except for artificial damage). After the warranty,
we still provide whole lifetime service. So any
doubts, just let us know, we will give you
solutions.
Q5: What’s package, will it protect the
products?
A: The machine is covered by waterproof plastic
film. Packed in wooden cases outside the machine.
Tightly fixed to reduce machine bumping during
transportation.
Q6: What’s delivery time?
A: Commonly, the lead time is within 25 working
days after receiving the payment.
Q7: What payment terms can you accept?
A: Any payment is possible for us , like TT, LC,
Western Union, Paypal, E-Checking, Master Card,
Cash etc.
Q8: How is the shipping method?
A: As per your actual address, we can effect
shipment by sea, by air, by truck or railway. Also
we can send the machine to your office as per your
requirement .