Q1. Can I have a sample order for led
light?
A: Yes, we welcome sample order to
test and check quality. Mixed samples are
acceptable.
Q2. What about the lead
time?
A:Sample needs 3-5 days,
mass production time needs 1-2 weeks for order
quantity more
than
Q3. Do you have any
MOQ limit for led light
order?
A: Low MOQ,
1pc for sample checking is
available
Q4. How
do you ship the goods and how long does it take
to
arrive?
A:
We usually ship by DHL, UPS, FedEx or TNT. It
usually takes 5-7 days to arrive. For bulk
order,Airline and sea shipping also
optional.
Q5. How to proceed an order for led
light?
A: Firstly let us know your requirements or
application.
Secondly We quote according to your requirements
or our suggestions.
Thirdly customer confirms the samples and places
deposit for formal order.
Fourthly We arrange the production.
Fifthly, we finished production and arrange
shipment for you after your full
payment.
Q6. Is it OK to print my logo on led
light
product?
A: Yes. Please inform us
formally before our production and confirm the
design firstly based on our
sample.
Q7: Do you offer
guarantee for the
products?
A: Yes, we offer
2-5 years warranty to our
products.
Q8: How to
deal with the
faulty?
A: Firstly, Our products
are produced in strict quality control system and
the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will
send new lights with new order for small
quantity. For
defective batch products, we will repair them and
resend them to you or we can discuss the solution
including re-call according to real
situation.