Q: I am not sure if this machine can work
on my product or not, how do I choose? A:
We will help you choose the suitable machine
and give you solution, you can tell us the
material of product, shape of workpiece,
marking position, marking content size, and
marking depth requirement.
Q: Is this machine easy to operate,
what should I do if I don't know how to use
it? A: We send installation and operation
manual with machine, operation video, online
training via Skype, Wechat, Whatsapp, phone
conversation etc. are available. Staff
training in our factory is free of charge, if
needed, we can send our engineer overseas for
training. Q: If machine is out of
order, what shall I do? A: We provide one
year warranty for machine, two years warranty
for laser generator. If find problem,
please contact us, we will reply you within
24 hours and help you find out problem then
figure it out. We provide lifelong
maintenance and replacement parts.
Q: What are the interface language options
of marking software? A: The marking
software interface language options are
English, Korean, Japanese, Chinese
simplified, Chinese traditional.
Q: Will the package be strong enough
because it might be multi-way
transportation. A: We have three
layers, for the inner layer, the machine is
wrapped with waterproof shrink film. The
outside layer is strong wooden case free of
fumigation. Between these two layers, we will
fill EPE foam, bubble bag, carboard and so on
to avoid the machine damage by
shaking. Q: What is the
delivery time? A: Commonly the lead time
is 5 working days after receiving payment.
For customized machines and large quantity
order, the lead time will be longer. Q:
What is the payment terms? A: We accept
payment by TT, LC, Paypal, Western Union,
Mastercard, VISA, Cash, trade assurance etc.