Question 1: Are you a factory?
Answer: Of course, we are a swimming goggles
factory with 10 years of experience in Huizhou.
Question 2: What is your MoQ?
Answer: Usually our MOQ is 48 pcs But we accept
lower quantity for your trialorder. Please feel
free to tell us how many pieces you need, we will
calculate the cost correspondingly, hoping you can
place large orders after checking quality of our
products and know our service.
Question 3: Can I get samples?
Answer: Sure. We usually provide existing sample
for free. But a little sample charge for custom
designs. Sample charge is
refundable when order is up to certain quantity. We
usually send samples by FEDEX, UPS, TNT or DHL. If
you have carrier account,it Will be fine to ship
with your account, if not, you can pay the freight
charge to our paypal, we will ship with our
account. It takes about 2-4 days to reach.
Question 4: How long is the sample lead time?
Answer: For existing samples, it takes 2-3 days.
They are free. If you want your own designs, it
takes 5-7 days, subject to your designs whether
they need new printing screen, etc. Anyway, we will
response fast to your request.
Question 5: How long is the production lead
time?What is your delivery time/delivery time?
Answer:It takes 1 days for MOQ. Usually, there are
many hot-selling goods. If this is not the case,
the daily production capacity of goggles is 3,000
sets.Within 10 days, 5000 stockless orders will be
completed.We have large production capacity, which
can ensure fast delivery time even for large
quantity.
Question 6: What format of the file do you need if
I want my own design?
Answer:We have our own designer in house. So you
can provide JPG, Al, cdr or PDF We will make 3D
drawing for mold or printing screen for your final
confirmation based on technique.
Question 7: How many colors are available?
Answer: We match colors with Pantone Matching
System. So you can just tellus the Intonecolor code
you need. We will match the colors. Or we will
recommend some popular colors to.
Question 8: Do we need to pay the mold cost again
when reordering next time?
Answer: if the size does not change, you only need
to pay once, usually The mold can be used for a
long time.
Question 9: How many samples will I get before
ordering in bulk?
Answer: The first sample will carry your logo, etc.
to confirm our quality. After the test, the
confirmed sample will be sent to
you Compare again with future bulk cargo.
Question 10: MOQ? How many logos can be printed?
Can I order by MOQ?
Answer: If the product you are looking for is in
stock, you can accept order. If not, our MOQ is 48
sets (a box of 48 pieces,you can choose to mix
colors), and the MOQ for printed logos is 300 sets.
Regarding the orders placed under the MOQ, if there
is stock, if not, we regret that it cannot be
completed.
Question 11: What should we do if there are quality
problems with bulk orders?
Answer: If this problem occurs, please send us a
test report.We will clearly indicate the conditions
under which the problem occurs in transportation or
in the factory.After the judgment, the compensation
will be paid within 10 days.
Question 12: Do you have FBA service to Amazon?
Answer: Yes, the FBA service is ok, and Amazon
FNSKU (label and barcode) is required.Bar code
files should be sent online, and bar codes should
be made as needed. It will be pasted on each
package. Finally, use it as your required
transportation, air, sea or train to FBA.
Question 13: How should I pay?
Answer: The deposit for confirming the order is
30%, and the balance will be paid when the
production completion proposal is sent to you.We
accept Paypal payment,T/T,guarantee
slip.