FAQ
FAQ
1. Q: Are you a factory or trading
company?
A: We are a trading company with our own factories.
2. Q: What strengths do you have?
A: Years of exporting experience; High quality products;
Sustainable and environment friendly materials; Competitive
factory price; Strict quality check mechanism; Thoughtful
after-sale services.
3. Q: Can I get a sample, and is it
free?
A: Yes. It’s $25/pc. Sample fee will be refunded to you when
you place a large order.
4. Q: Are the minimum quantity and lead time of
samples negotiable?
A: Yes. Quantity below MOQ can be negotiable under certain
conditions; We might also need a bit longer lead time for
special samples. Please let us know your specification and
concerns, and we will try to come up suitable solutions.
5. Q: What's the shipping method?
A: According to your requirement, different shipping service
providers can be chosen, such as FEDEX, DHL, TNT and so on;
by air or sea. Shipping cost depends on the shipping routes,
product weight and volume, and location of your area. After
delivering goods, we will send you the tracking number
promptly.
6. Q: What's the turn around
time?
A: Our items usually ship in 5-7 days. Delays may happen due
to unexpected situations.
7. Q: What's the payment method?
A: We support flexible payment methods (30%Deposit 70% D/P at
sight; 100% D/P at sigh;100% T/T )
8. Q: Can we print our own brand or logo on your
products ? A: Absolutely. It will be our pleasure to
be your preferred ODM and OEM manufacturer in China.
9. Q: Why do some goods have difference between
website photo and practical items ?
A: Due to the difference of light and browsers on screens,
photos are for reference only. Among different batches,
material may also be a little different.