FAQ
Q1. Are you a manufacturer or trading company ?
A : We are a real ISO 9001:2008 certifiied manufacture with 6
years manufacturing experience.
Our Main Products : LED Jeep Headlights, LED Whip Lights, LED
Car Headlights, Harley Headlights, RGB Lights, etc.
Q2. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show
you the photos of the products and packages
before you pay the balance.
Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF.
Q4. What is your delivery time?
A: Generally, it will take 5 to 7days after receiving your
advance payment. The specific delivery time depends
on the items and the quantity of your order.
Q5. Do you have OEM, ODM service,
A: Yes, we are Specialist in OEM and ODM service,
Q6. What is your sample policy?
A: We can supply the sample but the customers have to pay the
sample cost and the courier cost.
Q7. What will you do if you can not reach the ETD ?
A: Its our responsibility to keep you updated with the
production schedule. In case of any delay we will compensate
your lost.
Q8. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q9: How do you make our business long-term and good
relationship?
A: 1. We keep good quality and competitive price to ensure
our customers benefit ;
2. We respect every customer as our friend and we sincerely
do business and make friends with them,
no matter where they come from.
Q10: What is the warranty for your light & How you
replace?
A : We offer 1 year warranty for our lights. Within warranty
period you don’t need to ship the defect lights back, just
break the light and take a photo of PCB inside and warranty
label. Then we will send replacement FREE OF CHARGE with next
shipment.
Q11. If I want to design my own package whats the MOQ?
A :The MOQ is 1000 pcs for OEM package,
Contact Details
:
Sunny Tu
MPh : +86 18620889103
(Whatsapp)
Email :
sunny(at)ledtheone.com
www.ledtheone.com
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