FAQ
SHOW
Q1: Are you trading company or
manufacturer?
Q2:How long is
your delivery time?
A:Generally it is 5-7 working
day if the goods are in stock, or it is
20-30 days if goods are not in
stock. It is according to the
ordered quantity.
Q3: With the
product certification does your factory
have? And the certifications for which
country?
A: We have ACS certification
for France, EN817 AND EN1111 for European
countries, and Warter Mark for
Oceanian countries.
Q4: Does your
factory have the design and development
capabilities, we need the customized
products.
A: The staffs in our R&D
department are well experienced in faucet
industry, with more than
10 years experience. We can make
customized products especially for
you.
Q5: What is your
terms of payment?
A: 30% TT in
advance, balance before shipments. If you
have another questions, please feel
free to contact us.
Q6. What is your
terms of packing?
A: Generally, we pack our goods in neutral
white boxes and brown cartons. If you have
legally registered patent , we can pack the
goods in your branded boxes after getting
your authorization letters.
Q7. What is
your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q8. How about
your delivery time?
A: Generally, it will take 30 to 60 days
after receiving your advance payment. The
specific delivery time depends on the items
and the quantity of your order.
Q9. What is your
sample policy?
A: We can supply the sample if we have
ready parts in stock, but the customers
have to pay the sample cost and the
courier cost.
Q10. Do you
test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q11: How do
you make our business long-term and good
relationship?
A: 1. We keep good quality and competitive
price to ensure our customers benefit.
2. We respect every customer as our
friend and we sincerely do business
and make friends with them,no matter where
they come from.