Home Decoration Ornament Sports Ball Crystal Glass Basketball

1. Your inquiry related to our products or prices will be replied in 24 hours.

2. Well-trained and experienced staffs to answer all of your enquires in fluent English.
3. OEM & ODM, every item is customizable in color, size and design.
4. Protection for your sales' market, designs' idea and all of your private information.
5. Best quality, factory price and OnTime Delivery.

6. We will pack items well, make sure you can get them in good condition.

7. Your feedback is very important to us !! If you are not satisfied with our product and service, please feel free to contact and give us an opportunity to find a good solution for you.

 1. Q: Can I have a crystal sample to check quality?
     A: You are welcome to ask us for free crystal samples before placing an order. But the express freight shall           be paid by your side. 

2. Q: Are you a factory or trading company?  

    A: We are trading company with own factory, which has experience for manufacturing crystals for more than         8 years. 

3. Q:  How can I order your products?
    A: 1) You send us the purchase order (model number, quantity, shipping address).
        2) We make a proforma invoice for the order.
        3) You pay 30% deposit or full amount and send us the bank slip.
        4) We start production when receiving the payment.
        5) We inform you when the order is about to be finished and show you some product photos.
        6) You pay all balance and send us the bank slip.
        7) We deliver the goods to you and send you tracking number/ Airway Bill/ Bill of Lading depending on                 shipping method. 

4. Q: How can i get more product information? 

    A: You may also visit our website: www.pjdehao.en..com for more product details.

5. Q: What is your claims and returns policy?

    A:  * Normally, we send samples for your confirmation before you place an order. If there is some defective            products unsatisfied, for any reason, please contact us within 6 days on your receipt of the order. You can return them or ask us to replace them. 

         * We will refund your full winning bid amount upon receipt of the items in its original condition and package with all components and accessories included. Or we can cut price/replace new items for you in next new order. 

         * Please kindly contact us before you return unsatisfied products. Return shipping freight will be paid by Buyer.