HM-B20 Reptile heat pad pet heating pad

Shanghai Pretty Industries Co.,Ltd is one of the leading and most professional supplier of reptile cage,reptile light,reptile ornaments and other animals products. For more details,kindly contact us. 

Q1. Can I have a sample order for uvb reptile lamp?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time of reptile lamp?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 

Q3. Do you have any MOQ limit for reptile lamp order?
A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for reptile lamp?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on uvb reptile lamp product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?
A: Yes, we offer one years warranty to our products.

Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.