Equestrian Products Horse Racing Polar Fleece horse Rug Stable Rugs

FAQ 1- What is shipping time?

Answer- We take minimum 3days to 30 days, it depends on order quantity.

FAQ 2- Can your products be customized or personalized?

Answer- Yes, we “Joya International ” provides customization in product labels, products design and artwork. 

FAQ 3- Can you Air Freight the Shipment?

Answer- Yes, We can do Air Freights.

FAQ 4- Can you provide Door to Door Service?

Answer - Yes, we can Send your shipment at your door Steps.

FAQ 5- What is the Warranty of the products?

Answer - Our all Products carry Replacement warranty. Customer should inform about the defected products within 1 week of delivery.

FAQ 6-What is your shipping terms ?

Answer- We can arrange shipment by sea or by air according to your requirement.We will help you to choose the best efficient shipping way according to your detailed requirements.

FAQ 7- Can you provide samples? is it Refundable

Answer-Yes, we can send samples by using Expedited UPS/FedEx/Aramex/DHL   services. Samples carry nominal charges that are refundable on order.

Note- Mould cost for new designs is not refundable.

FAQ 8- Can you make our design?

Answer-Yes, we can produce your custom design. Just show us your drawings/Ideas/pictures.

FAQ 9- Do you accept PayPal payments?

Answer- Yes, we accept PayPal Payments.

FAQ 10- What is the normal lead time ?

Answer- After received payment ship your door 5 to 30 days.

FAQ11- How do you control the quality ?

Answer- We do quality testing before starting the bulk production. Also, there is stricy quality control system in place to ensure good quality to the client. Also, we always request our customers to inspect the goods before shipping.