Q:
Where is your company located?
A: Our company is located in Shenyang City, We have
three own belong factory, Near Dalian Port, and
Shanghai Port, China.
Q1: Are you trading company or manufacturer?
A: We are factory which has over 20 years'
manufacturing experience, main production patient
room and bath room products.
Q2: What's the MOQ?
A: 500set.
Q3: How long is your delivery time?
A: 5 - 30 days after order confirmed. Based on the
item and quantity.
Q4: Can you send samples?
A: Yes, samples can be sent for your evaluation.
Q5: What is your terms of payment?
A: If amount ≤ 5000 USD, 100% in advance, if amount ≥
5000 USD, T/T 30% as deposit, and 70% balance before
shipping. We'll showyou the photos of the products
and package.
Payment terms: Trade assurance, T/T, L/C, Western
Union...
Trade terms: EXW, FOB, CIF, DDU...
Q6: Where's your general loading port?
A: Shanghai Port, and Dalian Port for LCL and
FCL.
Q7: Do you accept area distributor or agent
cooperation?
A: Yes, of course, we welcome international
cooperation base on our Care-Age brand, If have
enough order quantity per year.
Q8: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q9. For tenders, whether you can provide all
necessary documents.
A. Yes. We win a lot of tenders by providing complete
documents and helped our customers.
Q10: How to deal with the faulty?
A: First, our products are produced in strict quality
control system, but if any faulty, we'll send new
spare parts for free in 1warranty year.
Secondly, our after-sales department will
periodically follow up customers.
Q11: How can get the shipping cost?
A: You tell us your destination port or delivery
address, we check the Sea Freight or Air Freight for
you based on your
requirement.
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