FAQ
1. Q: How
much is the samples fee?
A: The
account is up to your samples, usually it is 100 USD per
style. But if there are many embroideries or printings, and
it is complex, the sample fee will be higher.
Anyway,
the sample fee will return to you in the
order.
2. Q: Why do
you charge samples fee?
A: We
need to order the material for your customized designs, pay
the printing and embroidery, and we need to pay our
designers
salary. Most importantly sample fee is refundable.
Once you pay the sample fee, it means we have the contract
with you, we will take responsibility for your samples,
until you say “OK, it is perfect”.
3. Q: Is the
sample fee refunded when the order is
placed?
A: Yes,
when place the order, the sample fee will be refunded to
you.
4. Q: How can
I get the free samples?
A: Once
you be our regular customer, all your developing samples
will be free and our existing sample can free for you, but
need you pay freight cost.
5. Q: What is
the samples time?
A: It is
4-7 days according to the different samples. If you want
the samples urgently, the prototype can be done
within ONE days.
6. Q: If I
send my own samples to you, you duplicate the sample for
me, should I pay the samples fee?
A: No,
once we promise you that we can do it, you will not pay any
fees any more.
7. Q: How
about the sample freight?
A: If you
have an international express account, you can choose
freight collect. If not, you can pay the freight together
with the sample fee.
8. Q: If I
don’t like the sample when I receive it, can you modify it
for me?
A: Yes,
until you say “Yes, it is ok”.
About
MOQ:
Q: What is your MOQ?
A:
Normally. MOQ is 1000pcs, it depend on the size. If you are
a professional purchaser or specialize in plush toys, we
can do very small quantity as initial order. We hope there
will be a bigger one after that.
About the
delivery time:
1.
Usually, it is 30-40 days according to your quantity.
2. Your urgent order is acceptable, 15-30 days is ok. But
you may pay more money for the urgent situation.