Triballi Food DOO

Code of Conduct

- We demand payment up front before sending truffles.

- We have return policy. When you recieve truffles, we get a notice from carrier. Your duty is to take a photo of truffles that got rotten in transit, if it happend. We will send you the same amount in next shipment or reduce price in next shipment. Remember that truffles loose weight everyday out of the ground so We always send bigger amount about 5% from amount ordered.

- We do not wash truffles, we clean them dry bushed, and they are coming with a little soil remaining.

- We always ask for feedback! Was the truffle in good condition? Were the ice packs still frozen? Did it turn up when stated? Was the flavour and aroma of a high standard?

Don’t get me wrong the majority of customers are great and really excited to receive fresh truffle and pay promptly on delivery. But unfortunately there is always the few isolated cases that need to be planned for.

Customers and chefs will have different requests and it is important to make sure you discuss these before sending any truffle. Often, if there is clear communication from the start, there are no issues at all. All of the above suggestions are small things but can be the difference between a smooth sailing sale or not getting paid at all.