Carphone Warehouse Electronics Store Ltd

Company Overview

First founded in 1989 by Charles Dunstone, we’re now part of Dixons Carphone – the largest independent telecommunications retailer in Europe and America. We have over 1100 stores across the UK, USA and Ireland, and we're also the number 1 independent mobile online retailer in the UK and USA

Quality Control

Retailer Carphone Warehouse is claiming a 25% jump in its customer satisfaction ratings after investing in business process management (BPM) software to help staff deal with sales, queries and complaints.

The mobile phone retailer, which had a turnover of £3.5bn last year, has rolled out the software to 850 stores and three call centres in the UK, and is gearing up to roll out the technology across Europe.

The system, dubbed How2, provides shop workers and call centre staff with simple-to-follow visual guides, covering thousands of possible queries.

Code of Conduct

CUSTOMER SERVICES

Our customer services team is available over Whatsapp, email, social and over the phone. You’ll find details of how to get in touch (and our updated opening times) on the Contact us tab on this page.

Please read the updates and FAQs on this page before getting in touch, and only contact us regarding urgent issues.

You may experience longer than usual wait times, we apologise for the inconvenience this may cause.

Certificates

TECHNOLOGY AWARDS 2014

Description

CUSTOMEERS EXPERIENCE TECHNOLOGY OF THE YEAR

Factory Information

Location	USA
Factory Size	big
Total QC Staff	100
Total RND Staff	200
Number of Production Lines	300
Annual output
Average Lead Time

Trading Information

Total Revenue	10-18 millions
Export Percentage	10%
Nearest Port	DHL
Overseas Office

FAQ's

What can i upgrade??

O2: How much it will cost to upgrade early depends on how far you are into your contract and prices may vary. You can upgrade to a new contract ideally after the first 12 months of your contract. However, if you’re on a longer-term contract (for those on 24-month or 36-month contracts) you may have different Terms & Conditions, please contact us or the Business Customer Services to find out your eligibility

What Warranty does my device have??

All devices purchased from us have a 24-month warranty with the exception of Apple devices that have a 12-month warranty. To log a warranty claim please call our customer service team on 03306780528, you will need the IMEI of the device this can be found by typing in *#06# into your device and pressing call. If your handset does not show an IMEI this is either printed on the back of the device or on the sim card tray.

Do Phone sold by CPWS Lock to the first network

All our devices are unlocked and don’t lock to the first network sim that is placed in them. If your current handset is locked and was brought from another supplier, you will need to contact your network directly to get this unlocked. If you have an older handset that was purchased from us and is locked please call us on 03306780528 to discuss how to unlock your device.

Business Type	Trading Company, Distributor/Wholesaler, Buying Office
Company	carphone warehouse electronics store ltd
Main Products	Electronics, Home Appliances ,Electrical gadgets ,Automobile and Motorcycles
Website	ups
Established Year	1989
City / State	Los Angeles , California
Country	USA
Address	1803 W 6th St, Los Angeles, CA United State

carphone warehouse electronics store ltd