1 Year Warranty and 110V/220V, 50HZ/60HZ Voltage soft ice cream machine

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Hey there,We are a company from Saudi Arabia. We have found your ice cream machine RB1116A with CE, table top, mini from TradeWheel site.We kindly ask you to send us the informations about the product of the followings specifications : Material,Power Source,Condition,What types of packaging do you usually use for this product?We are waiting for your reply.Kind RegardsTurki AwadNo Company NameI have purchased this machine before and it is in the form of cooling or freezing does not work Image cooling facility starts from the ratio of 1.6 at the operating indicated that the ratio of 3.3 to the cause of the machine does not work the product is defective or want to re-set the factory or restart the system to work well Help me please To solve the device problem