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Q1. Is the hair virgin unprocessed? A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed. Q2. Will the hair shedding or tangle? A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care. Q3. Why the hair has grey hair? A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle. Q4. How many bundles for a full head? 12"-14": 2 bundles 16"-20": 3 bundles 22"-28": 4 bundles or more Q5. How do I know if the hair is human hair? Human hair has natural protein. It is easy to tell by burning and smell: When it is burnt, human hair has white smoke and smells like wool burnt, and it turns to ash. Q6. What is the natural color hair? Our hair is natural color, close to #1b, there is a little color shading between the material and the photo. Q7.How long take delivery? We ship the parcel by Fedex,TNT, UPS or DHL. Normally need about 2~3 workdays to USA. 3~4 workdays to UK. And 5~6 workdays to Africa and other countries.

Q8. Why my order is frozen? What can I do? A: It is payment security problem, please check with your bank why they block payment on . Q9. I cancelled my order, why I still do not receive the refund? A: After the order is cancelled, it takes about 7 working days for to process the refund. Q10. What is your Returns/Exchange policy? A: All returns will be considered on a case by case basis. All hair must be in the original packaging with all labels still attached. Unravelled or used bundles could not be returned or exchange.Please contact us in time Q11:Do you manufacture packaging? A:Yes,And we can customezied your logo package.Please contact us