Q1. How long can I get a feedback after the inquiry
sent? We will reply within 8 hours.
Q2. Can you provide free samples? (1)We can
provide free samples within 2 boxes. (2)It is about
$10-$20 for a customized sample. (3)Shipping cost is
required, 3-7days arrive you door, depend on where
are you from.
Q3. What’s your MOQ? Usually, our MOQ is 1
cartons.The specific quantity is different. There are
twelve, sixteen,twenty or twenty-four boxes each
cartons. In a word, it depends the specific cartons
specifications.
Q4. What's the payment terms? We have all
kinds of payment terms, such as T/T, L/C, online
payment and so on. Therefore, you can choose the most
convenient payment terms as you like.
Q5.What is the shipping way and how long to
receive? Small quantity usually by express like
DHL / TNT/UPS, 3-7days. Also can send by mail post.
Big quantity shipping by sea.
Q6. What's your lead time? Generally 7-12days
after payment for custom made items 3 days for
in-stock items. It also depend on where are you
from.
Q7. Can I have our own package and add our logo on
the item? Yes, OEM is available for us and we
have designer to help you to complete the sample.
Q8. Are you a trade company or a manufacturer
? We are one of the most professional
manufacturer in china ,we have our own team.
Q9. Could you send me all your catalogue and price
list ? Yes,please contact with us then we will
send the price list and the catalogue as you required
.
Q10. What's the monthly capacity? Our capacity
of Children Crystal Mud is 15000 sets per mouth.
Q11. Can you pass the safe tests ? Yes, we
have pass the safe tests. Please contact with us then
we send you our certificate .
Q12. Do you offer after-sales warranty
service? Yes, if there's any question after
sales, please contact our sales representative
directly.
Q13. Can I get a discount? Yes, for part of
our product, we will often have a discount, for old
customer, we will give more discount.In a word, to be
our customer, we give you the best price!
Q14. How to place an order? For small
order, you can contact us and place the order
directly. For big order, after you confirmed the
product what you need,please send us by Email to tell
us which one is you need. Then we will make a invoice
which including the delivery time,payment item and
total amount you need to pay.