1.Your
company is a trading company or a
factory?
We
are a manufacture factory which located in
Suzhou city.
2.Can
we do print on the
products?
Yes,
you can. We can offer various printing
ways.
3.Could
you do design for
us?
Yes,
we can do not only mold design of new products
but also logo drawing design. For mold design,
you need provide us a sample or product's
drawing. For logo design, please let us know
your logo words, pantone code and where to
put.
4.Can
we get your free
samples?
Yes,
you can. Our Samples are only free for the
customers who confirm order. But the freight
for express is on buyer's
account.
5.How
long we can get a customized
sample?
It
will be spent 10-15 days
6.Can
we combine many items assorted in one container
for my first order?
Yes,
you can. But the quantity of each ordered item
should reach our MOQ.
7.What
about the normal lead
time?
It’s
around 30-35 days after receiving the
deposit.
8.What's
your payment term?
30%
deposit in advance by T/T, balance 70% against
the B/L copy. Small amount payment could be
paid 100% amount by T/T or PayPal. Please
confirm everything clearly before you make
payment.
9.How
do you control the
quality?
We
will make samples before mass production, and
after sample approved, we will start mass
production. Doing 100% inspection during
production, then do random inspection before
packing, taking pictures after
packing.
10.How
about the shipping
way?
It's
up to you, but we suggest that, for small
order, could be delivered by international
Express. Like FedEx, DHL, TNT or UPS. It takes
3~7 work days to arrive as usual. Big quantity
would be shipped by sea, it takes more days to
arrive. If urgent, you can choose shipping by
air, but the freight change will be more
expensive.
11.If
any quality problem, how can you settle it for
us?
If
any breakage or defect products were found, you
must take the pictures from the original
carton. All the claims must be presented within
7 working days after discharging the container.
This date is subject to the arrival time of
container. We will advise you to certify the
claim by third party, or we can accept the
claim from the samples or pictures you present,
finally we will completely compensate all your
loss.
12.How
to receive a quotation in the shortest
time?
When
you send us an inquiry, please kindly make sure
all the details, such as model No., product
size, tube length, color, order quantity, etc.
We will send you quotation with complete
details soon.